FAQ ||

Road GURU Means... ||

Private Driver, Chauffeur, Driver/Guide, Driver, Guide – it means all of that.

Price ||

The price is made up of the GURUS Wage, Road Guru Service Fee, Accommodation and Food Allowance, and GST (Goods and Services Tax)

Driver/Guide Seasons ||

As in any tourism operation, GURUS have to deal with high demand for a part of the year and then normal demand for the other months, we split this into a High, Mid and Low seasons to help GURUS price their time accordingly.

Low = June to September

Mid = October to December, March to May

High = January to February

Payment ||

After a booking request has been approved by a GURU, 100% of the payment will be charged to the passenger, this will then be held by Road GURU until pickup day and then transferred to the GURU. However, as GURUS become more credible they will receive deposits as per the scheme titled GURU Experience.

Payment Method ||

Road GURU accepts Major Credit Cards, (Visa and Mastercard), WeChat Pay, Alipay, Chinese Bank’s Direct Debit. We use 3rd party payment gateways with the highest level of international security.

Payout Method ||

Road GURU pays GURU's through an Internet Banking Direct Debit into a New Zealand Bank Account.

Tipping ||

New Zealand’s tipping culture is based around exceptional service, it is not included in any price you are paying and it is not expected. However, it is a kind gesture to show appreciation to your GURU for outstanding service, especially if you feel they have gone above and beyond your expectations.

Renting Vehicles Separately ||

When renting a vehicle by yourself, Maximum Insurance Cover will need to be purchased, that is the option with the lowest excess available. If you are looking at renting a vehicle separately, best to discuss this with your GURU during the booking request so that they know. Upon confirmation of their service, they can provide you with the details needed to sign them up as a driver.

  • Remember to purchase multiple drivers.
  • When booking, remember to say the driver has a New Zealand Drivers Licence, this can sometimes mean a cheaper daily rate for the rental car.

GURU Experience ||

Driver Guides with GURU experience are rewarded due to their credibility on our website.

Payment Scheme
50+ Days = 10% Deposit on confirmation and 90% on Pickup
100+ Days = 30% Deposit on confirmation and 70% on Pickup
200+ Days = 50% Deposit on confirmation and 50% on Pickup

GURU Experience vs Experience ||

GURU Experience is the amount of days guiding that a GURU has provided through Road GURU, whereas Experience is the just the amount of days guiding before becoming a GURU. GURU Experience will only show up after 50+ days guiding for Road GURU.

Passenger Licence Verified ||

A P licence is the legal requirement for a Driver/Guide driving a vehicle in NZ for reward. Once they have completed this qualification, they will also receive a Unique Identifier Card that must be displayed in the vehicle. For a GURU to register an account in the Road GURU marketplace, they must provide a copy of these licences to be kept on file. We do not display them publicly on the website as the ID forms contain the GURU’s private information, however, we display that the GURU has provided Road GURU with proof on the GURU’s profile.

Multilingual Pages ||

Some GURUS speak two or more languages, in this case their page will be displayed in the languages of their potential customers.

Group Size ||

The amount of passengers that the GURU can drive. For groups with 12+ passengers please contact Road Guru directly at: enquire@roadguru.nz

Tour Duration ||

This is the minimum to maximum amount of days a GURU is available to be hired for.

Vehicle Rules ||

These are the individual rules that a driver will enforce in the vehicle for safety and cleanliness sake.

Outside Home Base Fee ||

If you think a GURU is the perfect match for you and your group, but they do not live in the town you are starting and/or finishing your tour in, then the Outside Home Base Fee covers the cost of transport to get to you. Home bases are decided by the GURU and if an itinerary starts or finishes outside of the Home base, there is a one-way fee for our GURUS to get home. If it starts and finishes outside of the Home base, then there is a two-way fee for our GURUS to get to you and then back home.

Please note: This can be subject to change for bookings made within two months prior to a passengers pick up dates. This is because the GURU has to book transport (flights) and accommodation that are subject to dynamic pricing and become more expensive due to demand and time constraints. These factors are outside of the GURU’s control so therefore they need to be compensated accordingly to cover their costs.

Rest Day Discount ||

As GURUS need to by law have a rest day, we offer a discount on the driver/guide rate for each rest day. This is to ensure that their expenses that incur from being on tour and away from home are still covered.

Rest Days ||

Sometimes itineraries are longer than the GURUS are allowed to continuously drive for, please understand that this is for your safety, and in most other jobs we can rest after 5 days and 40 hours. Please see a summary of the law below and a link to the full law also. 

As per New Zealand Law, when driving for reward, GURUS must adhere to the following regulations:
A driver may not exceed 5.5 hours of continuous work time without taking a rest break.
A driver may not exceed 13 hours of work time in any cumulative work day, and must have at least 10 hours of continuous rest in any cumulative work day.
A driver may not exceed 70 hours of work time in any cumulative work period, and must have at least 24 hours of continuous rest after any cumulative work period.

Cancellation Policy ||

GURUS are able to choose how strict or easy going their cancellation policies are, please note, this applies only to their time and fee. If you have chosen for them to include a rental vehicle in the price, that rental vehicle will be dealt with as per the rental vehicles terms and conditions.

Strict: Full refund if cancelled 45 days prior to pick up date.
Moderate: Full refund if cancelled 21 days prior to pick up date.
Easy Going: Full refund if cancelled 14 days prior to pick up date.

 

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